Covid-19

FAQ

What has changed?

For the last few weeks we have been preparing to re-open. You will notice some changes to your eye examination and journey through the practice. 

All our protocols and safety and hygiene measures have been designed to follow the recommendations of The College of Optometrists and Association of Optometrists guidelines for returning to safe practice.  Simon has taken and passed the AOP Infection Control and Prevention Certificate.

Please do not enter the practice without an appointment or if you are showing any symptoms of Covid-19; high temperature, new persistent cough or loss of taste and/or smell. 

If you have an appointment please do not enter until invited to do so. This is so we can minimise the number of people in the practice at any one time. Please feel free to wait in the foyer, whilst remembering to maintain social distancing. Please knock on the window or door to let us know you are there!

If possible please attend alone. We know there are many occasions where this is not possible, especially if you are under 16 or need assistance. If you would normally accompany someone during their eye examination, you will still be able to do this. We will ask you to stand to the consulting room doorway in order to maintain social distancing!

We will ask you to sanitize your hands on entering and leaving the practice. Hand washing facilities are available.

Please wear a face covering. If you do not have one don't panic! We will provide you with one before you enter.

Work surfaces, chairs and equipment will be disinfected between patients.

When it is necessary to come closer than 2 meters, particularly during the examination, appropriate PPE will be worn in order to help prevent the spread of infection.

Please do not try on frames unsupervised as we need to make sure these are cleaned between patients. 

Can I have an eye test?

Yes! If you feel you a need an eye examination, we are now able to offer you an appointment.

Will my eye test be the same?

We will do everything we can to maintain as much distance as possible during your examination.

We will wear the appropriate PPE for your eye test and ask you to wear a face covering.


One of our optometrists will phone you before your appointment to find out any problems you are having with your eyes and ask you some questions about your general health and past ocular history. Please make sure when booking your appointment that you leave us a number we can contact you on. If we are unable to contact you please still attend and we will make provision to do this in the practice. 

You may notice some new equipment we have invested in order to maintain as much distance as possible. Where possible we will take a photograph of the back of your eyes. For people with small pupils this will require drops to dilate your pupils, which will mean that you can not drive for 5 hours afterwards.

Can I still have my glasses adjusted or repaired?

Of course you can! 
The only difference is that we ask you to ring for appointment first.

Are there any 'silly' questions?

No! These are strange times for all of us. Please remember that we are here for you and your eyes. If you are unsure about anything or would like any further information please DO ask.

 

01279 725332

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